Welcome To Suilong

Free Shipping on all over the U.S.

FAQs

1. Do you have any warranty on mattress? 

Ans:  Yes, Our mattress has 10 years warranty. 

2. Do you have EMI (monthly installment) system?

Ans. Right now, we don't have EMI system, But we will have it soon. 

3. Can I get Japanese store's product from Europe, USA, Canada or UK? 

Ans. No, you can't. You can only buy product from you regional store.

4. How long does shipping take?
Ans.
We arrange shipment every day at 10 AM and 4 PM (GMT+8) and product delivery take 5-7 days. 

5. Can we return the product if there are any issues?

Ans: Yes, we have 100-day return policy. you can return the product anytime in 100 day. 

6. If we return the product, do we need to pay the shipping fee? 

Ans: If you return the product for no reason then you must have to pay the shipping fee. But you need to return the product for product defects then you won't have to pay the shipping fee.